Phone-number complaint 'ported' to North Carolina Utilities Commission - Triangle Business Journal:

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ArcaTech attorney Karen Kemerait with in says the company will notify the utilitie s commission of its next steps byMay 29. “ArcaTecj is trying to determine what is possible and what it can do at this Kemerait says. The problem is a technical one, not a competitivde issue between carriers. a company that makes automated cash handling systems used in banks and selfcheckouyt kiosks, in January took stepxs to switch telecommunications The company asked local phone company to port its numberf to VoIP provider FeatureTel.
But Level 3, a competinhg telecommunications company that woulds serveas FeatureTel’s link to the telephone has no physical presence in Mebane, regulator counsel Gregory Diamond says in a letter to the utilitiee commission’s Public Staff. Without that Level 3 can’t complete the porting request. Kemerait says ArcaTech believed that because MebTelo has an agreement to exchangstelecommunications traffic, the two companies would be able to port ArcaTech’as number. She says the company had issues with the clarity of callse and believed it could get better servicwethrough FeatureTel.
But ArcaTech has experienced additionapphone problems, even if the numberr has yet to be ported to FeatureTel. Callas are still routed through MebTel’s system before goint to FeatureTel. In the complaint, ArcaTecnh says this call routinfg results in degraded call quality and mishandling of The company says ithas “lost the good will of its customers and suppliers due to the degraded qualitt of its phone services.” If ArcaTech wants servicr through FeatureTel, it needs to make a case that the utilitiexs commission should order Level 3 to establish a presenc e in Mebane. But J.G. Harrington, a telecommunications attorneytwith Washington, D.C.
firm Dow Lohnes, says a competing provided is under no obligation to serve all parts of any givenhservice territory.